Ferrari Mailing List: Re: Ferrari Digest, Vol 22, Issue 37

[BRIGANDBAR (BRIGANDBAR]

In a message dated 5/23/2008 5:16:33 A.M. Central Daylight Time,  
ferrari-request [at] ferrarilist.com writes:

These  "polished" excuses remind me of a similar situation  where  my 
impression was "this guy is far too polished and  well-rehearsed  in dealing 
with 
customer complaints -- he must be  dealing with  complaints like mine far too 
often."



I don't think I have ever seen it express so succinctly. Mostly intuitive  on 
my part, but an excellent point that has long needed to be articulated.
 
Dr. Steve  

1964 Rolls  Royce Silver Cloud III...........1975 Pontiac GV Conv.
1980 MB  450SL..................................1982 RR Corniche
1985 MB 280 GE  G-Wagen................. 1985 GMC Brigadier 20 Ton 
Winch/Wrecker
1988 Rolls  Royce Silver Spur................1990 Cadillac "Eagle" Hearse
1994 F-350  Powerstroke 4x4................1995 Ferrari 348 Spyder
1996 Bronco  ......................................2000 Lincoln Town Car
2004  Excursion...................................(+ Audrey's 2x MB's)
and  a
1976 Fire Truck...................................HAHN, WARNER &  SWASEY- 
DUPLEX 
DIVISION  HOWE  APPARTUS . MODEL #R400 FIRE  TRUCK w/a 100' Tower


Dr. Stephen B. Spies, CES,  CFI
Director, Forensic Sciences Laboratory
Explosives Engineering  Technologies

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