Ferrari Mailing List: FNA Notice to Dealers

[Ric Rainbolt (ricrain]

FYI....
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To all parts managers,

Re: Use of Non-Genuine Aftermarket Parts


Following an increasing number of vehicle failures and customer complaints
concerning the fitting of non-genuine aftermarket components, I wish to
bring your urgent attention to some of the possible consequences.

FNA has observed more and more dealers becoming involved with the fitting of
non-genuine aftermarket exhausts, different specification non-genuine
wheels, Engine ECU "chipping" (i.e. re-programming), seat modifications,
steering wheel changes and suspension ride height adjustments to name a few.
Each of these has the potential not only to void a customer's warranty, but
could also result in the dealer being held liable for possible product
related issues.

Examples of such potential problems include loss of airbag due to steering
wheel replacement. Engine failure or malfunction, check engine light
illumination, damaged catalytic converters, due to engine ECU reprogramming
and or the fitting of non genuine aftermarket exhausts. Suspension failure
caused by the fitting of different specification non-genuine wheels. Fender
damage, uneven tire wear and handling issues caused by changing ride
heights. These are just a few examples...the list goes on.

As we have communicated to you previously. these modifications are strictly
against Ferrari policy for cars under warranty. I am astounded that a dealer
would carry out any of these modifications on any car of any age as the
potential loss certainly outweighs the short term gain. The vehicles
warranty book clearly states " The limited warranty does not cover misuse,
negligence, overloading, or any type of modifications."

The issue of exhaust systems is becoming more common since model year 05
cars have even more stringent emissions requirements and the threshold for
setting errors is very low. We have cases showing (e.g. 4 Tubi systems in
California last week alone) that with any exhaust modification, an error can
be set in the engine management system and a check engine light will be
visible on the instrument cluster. The long term effects include, but are
not limited to, excessive engine heat, catalyst failure, incorrect air/fuel
mixture, and possible engine failure.

This practice must stop immediately. Any dealer fitting any non-genuine parts
or accessory on a Ferrari that is under warranty will be held responsible
for all consequential repair costs for that car for the remainder of the
warranty period and Ferrari will also hold dealer responsible for any other
related liabilities, e.g., accidents, personal and property damage, etc.

Sincerely

<name omitted>
V.P. Technical Services
FNA

<name omitted>
Director, Parts & Accesories Operations
FNA