Ferrari Mailing List: Re: FNA Notice to Dealers

[Tom Reynolds (kjtar]

And from Ferrari you expected something different?
Tom Reynolds
Tulsa, OK

----- Original Message ----- 
From: <JAshburne [at] aol.com>
To: "Tom Reynolds" <kjtar [at] cox.net>
Cc: <ferrari [at] ferrarilist.com>
Sent: Friday, February 16, 2007 7:38 PM
Subject: Re: [Ferrari] FNA Notice to Dealers


>
> If that is a genuine letter from FNA, it is one of the most
unprofessionally
> written letters that I have ever seen from a large business  organization.
I
> find it hard to believe that this was vetted by senior  management and
their
> legal staff.
>
> Aside from that, it is clearly over the top, heavy handed and
transparently
> over-reaching in their attempt to not only manage legitimate expenses
caused
> by  truly faulty aftermarket parts, but thuggish in the threats to
dishonor all
>  warranty work whether or not it was ***CAUSED*** by the part.
>
> John
>
> In a message dated 2/15/2007 11:27:18 A.M. Eastern Standard Time,
> ricrain [at] airmail.net writes:
>
> FYI....
> --------------------------------------------------------------------------
----
> ----------------------------------
>
> To  all parts managers,
>
> Re: Use of Non-Genuine Aftermarket  Parts
>
>
> Following an increasing number of vehicle failures and  customer
complaints
> concerning the fitting of non-genuine aftermarket  components, I wish to
> bring your urgent attention to some of the possible  consequences.
>
> FNA has observed more and more dealers becoming involved  with the fitting
of
> non-genuine aftermarket exhausts, different  specification non-genuine
> wheels, Engine ECU "chipping" (i.e.  re-programming), seat modifications,
> steering wheel changes and suspension  ride height adjustments to name a
few.
> Each of these has the potential not  only to void a customer's warranty,
but
> could also result in the dealer  being held liable for possible product
> related issues.
>
> Examples of  such potential problems include loss of airbag due to
steering
> wheel  replacement. Engine failure or malfunction, check engine  light
> illumination, damaged catalytic converters, due to engine ECU
reprogramming
> and or the fitting of non genuine aftermarket exhausts.  Suspension
failure
> caused by the fitting of different specification  non-genuine wheels.
Fender
> damage, uneven tire wear and handling issues  caused by changing ride
> heights. These are just a few examples...the list  goes on.
>
> As we have communicated to you previously. these modifications  are
strictly
> against Ferrari policy for cars under warranty. I am astounded  that a
dealer
> would carry out any of these modifications on any car of any  age as the
> potential loss certainly outweighs the short term gain. The  vehicles
> warranty book clearly states " The limited warranty does not cover
misuse,
> negligence, overloading, or any type of modifications."
>
> The  issue of exhaust systems is becoming more common since model year 05
> cars  have even more stringent emissions requirements and the threshold
for
> setting errors is very low. We have cases showing (e.g. 4 Tubi systems  in
> California last week alone) that with any exhaust modification, an error
can
> be set in the engine management system and a check engine light will  be
> visible on the instrument cluster. The long term effects include, but  are
> not limited to, excessive engine heat, catalyst failure, incorrect
air/fuel
> mixture, and possible engine failure.
>
> This practice must  stop immediately. Any dealer fitting any non-genuine
parts
> or accessory on  a Ferrari that is under warranty will be held responsible
> for all  consequential repair costs for that car for the remainder of the
> warranty  period and Ferrari will also hold dealer responsible for any
other
> related  liabilities, e.g., accidents, personal and property damage,  etc.
>
> Sincerely
>
> <name omitted>
> V.P. Technical  Services
> FNA
>
> <name omitted>
> Director, Parts &  Accesories Operations
> FNA
>
>
>
>
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