Ferrari Mailing List: Re: Repairin' the 308 (section 4 of 6)

[Adam (flatcrank]

On May 21, 2008, at 11:10 AM, robert_h_bowser [at] juno.com wrote:

> I just can't say for sure what Symbolic did, or did not do.  It  
> could be that they simply repaired the sheet metal portion and  
> ignored the rest.  I did send them a letter indicating my  
> displeasure, including pictures of the shoddy work.  Guy called me  
> and said basically:
>
> 1.  This happened before he joined the company and they didn't have  
> good records of what exactly happened.
>
> 2.  He believes the damage shown was all existing, and an insurance  
> adjuster must have come over to view the damage and refused to cover  
> the cost of fixing it.
>
> Maybe, maybe not.  I don't ever remember being informed of anything  
> like that, but, it was four years ago....and...of all the things  
> I've lost, I miss my mind the most.....

Bob,

I'm pleased to see you've gotten down to the component level and the  
photos look like you're well on your way.  Is it possible to work from  
new parts or is it a matter of fabrications?

I guess it was becoming obviously inevitable that Symbolic was going  
to distance themselves from the job.  Perhaps they can at least offer  
to help with at-cost parts and maybe something like a free balance and  
alignment.  Maybe I'm being optimistic.

These "polished" excuses remind me of a similar situation where my  
impression was "this guy is far too polished and well-rehearsed in  
dealing with customer complaints -- he must be dealing with complaints  
like mine far too often."

Good luck.