Ferrari Mailing List: Re: Repairin' the 308 (section 4 of 6)

[JAshburne (JAshburne]

This is a good reminder that underneath all of the fancy showrooms and  slick 
advertising these are just used car salesmen.  They sell very  expensive used 
cars but the cost, value and the profit potential attracts all  sorts of 
people who don't mind taking shortcuts in order to make a  buck.  They are  
more 
sophisticated in their marketing and  that makes it harder to see what lies 
beneath the upscale veneer.
 
John 
 
 
 
 
In a message dated 5/22/2008 12:05:57 A.M. Central Daylight Time,  
flatcrank [at] gmail.com writes:

On May  21, 2008, at 11:10 AM, robert_h_bowser [at] juno.com wrote:

> I just  can't say for sure what Symbolic did, or did not do.  It  
>  could be that they simply repaired the sheet metal portion and  
>  ignored the rest.  I did send them a letter indicating my  
>  displeasure, including pictures of the shoddy work.  Guy called me   
> and said basically:
>
> 1.  This happened before he  joined the company and they didn't have  
> good records of what  exactly happened.
>
> 2.  He believes the damage shown was  all existing, and an insurance  
> adjuster must have come over to  view the damage and refused to cover  
> the cost of fixing  it.
>
> Maybe, maybe not.  I don't ever remember being  informed of anything  
> like that, but, it was four years  ago....and...of all the things  
> I've lost, I miss my mind the  most.....

Bob,

I'm pleased to see you've gotten down to the  component level and the  
photos look like you're well on your  way.  Is it possible to work from  
new parts or is it a matter  of fabrications?

I guess it was becoming obviously inevitable that  Symbolic was going  
to distance themselves from the job.   Perhaps they can at least offer  
to help with at-cost parts and maybe  something like a free balance and  
alignment.  Maybe I'm being  optimistic.

These "polished" excuses remind me of a similar situation  where my  
impression was "this guy is far too polished and  well-rehearsed in  
dealing with customer complaints -- he must be  dealing with complaints  
like mine far too often."

Good  luck.


 



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