Ferrari Mailing List: Re: FOA and their work on my car--reply

[Robert W. Garven Jr. (rgarven]

I know Wade he is a great guy!


Robert W. Garven Jr.
rgarven [at] gmail.com


 "The Ferrari is a dream - people dream of owning this special  
vehicle and for most people it will remain a dream apart from for  
those lucky few". Enzo Ferrari






On May 14, 2009, at 5:51 PM, Robert Rehkopf wrote:

> Steve,
>
> At the time of the initial work was done, the brake booster problems  
> were
> not know, and I don't believe they could have been anticipated,  
> because I
> never have had any problems with my brakes. I did not go to FOA  
> needing any
> brake work! I went in knowing that I had a brake fluid leak, and  
> where and
> what it was, i.e. the right side rubber grommet beneath the fluid  
> reservoir
> that needed replacing. I would not have wanted them to replace the  
> entire
> assembly because of a grommet.
>
> Three days after the initial work was done is when my brakes went  
> out, and
> then it was discovered that my car had been leaking brake fluid into  
> the
> booster pump assembly. Not leaking through the grommet but through a  
> piston
> in the booster pump.
>
> Wade, the tech who worked on my car tried his best to clean the  
> corrosion
> and save the master brake cylinder, and save me money, which he did.  
> It was
> not his fault that when it was determined I needed a booster pump  
> assembly
> that the Ferrari made booster pump comes with the, brake reservoir,  
> new
> grommets, master cylinder, etc., and the booster pump.
>
> All in all, I am happy with the customer service, the mechanical  
> service,
> and the total cost of the entire service that I received from FOA.  
> Car is
> ready for a new owner!
>
> Robert
>
>
>
> From: BRIGANDBAR [at] aol.com [mailto:BRIGANDBAR [at] aol.com]
> Sent: Thursday, May 14, 2009 6:14 PM
> To: ferrari [at] ferrarilist.com
> Cc: CaptRehkopf [at] comcast.net
> Subject: Re: Car Ready for New OwnerFerrari Digest, Vol 34, Issue 13
>
>
>
> Robert:
>
>
>
> I wonder why FOA charged you for the time and parts to renew a part  
> that
> they should have known would be included in the new, replacement  
> assembly?
> This seems like an error or lapse in communication between the parts  
> counter
> and the technician but I don't see why you should have been billed  
> for this
> unnecessary work.
>
>
>
> Just my MNSHO, but that should be one of the benefits of going to a
> dealership for service. Their shop should know what is, and is not  
> included
> in a replacement part assembly and should not be wasting time  
> repairing
> parts that will be replaced anyway. At a minimum, they should not be
> charging an owner for what is essentially their error, either at the  
> shop or
> parts counter.
>
>
>
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