Ferrari Mailing List: FOA and their work on my car--reply

[Robert Rehkopf (CaptRehkopf]

Steve,

At the time of the initial work was done, the brake booster problems were
not know, and I don't believe they could have been anticipated, because I
never have had any problems with my brakes. I did not go to FOA needing any
brake work! I went in knowing that I had a brake fluid leak, and where and
what it was, i.e. the right side rubber grommet beneath the fluid reservoir
that needed replacing. I would not have wanted them to replace the entire
assembly because of a grommet.

Three days after the initial work was done is when my brakes went out, and
then it was discovered that my car had been leaking brake fluid into the
booster pump assembly. Not leaking through the grommet but through a piston
in the booster pump.

Wade, the tech who worked on my car tried his best to clean the corrosion
and save the master brake cylinder, and save me money, which he did. It was
not his fault that when it was determined I needed a booster pump assembly
that the Ferrari made booster pump comes with the, brake reservoir, new
grommets, master cylinder, etc., and the booster pump. 

All in all, I am happy with the customer service, the mechanical service,
and the total cost of the entire service that I received from FOA. Car is
ready for a new owner!

Robert

 

From: BRIGANDBAR [at] aol.com [mailto:BRIGANDBAR [at] aol.com] 
Sent: Thursday, May 14, 2009 6:14 PM
To: ferrari [at] ferrarilist.com
Cc: CaptRehkopf [at] comcast.net
Subject: Re: Car Ready for New OwnerFerrari Digest, Vol 34, Issue 13

 

Robert:

 

I wonder why FOA charged you for the time and parts to renew a part that
they should have known would be included in the new, replacement assembly?
This seems like an error or lapse in communication between the parts counter
and the technician but I don't see why you should have been billed for this
unnecessary work.

 

Just my MNSHO, but that should be one of the benefits of going to a
dealership for service. Their shop should know what is, and is not included
in a replacement part assembly and should not be wasting time repairing
parts that will be replaced anyway. At a minimum, they should not be
charging an owner for what is essentially their error, either at the shop or
parts counter.