Ferrari Mailing List: Re: Ferrari Dealers

[clyde romero (clyderomero]

Spot on Phil as usual, I was just in Rome at the dealer just around the
corner from the US Embassy and the guy was great offered me a cappuccino saw
that I was an owner I had my Ferrari belt on and it was a great experience
the same way with the dealer in Paris.
The Ferrari store in Rome is another outstanding way that Ferrari has put
the customer first. Everyone in the store speaks college english!
 

            
  
Clyde
 
Mobile 678 641 9932
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-----Original Message-----
From: philville dejazzd.com [mailto:philville [at] dejazzd.com] 
Sent: Saturday, June 14, 2008 9:26 PM
To: clyde
Cc: Ferrari list
Subject: Re: [Ferrari] Ferrari Dealers

Let's have an open discussion on how Ferrari dealers treat their customers.

It has come to my attention that of all the marques available, the toughest
one to get considerate treatment from the dealer has been Ferrari. After
seeing a thread on fchat about how an Enzo/F40 customer was treated, things
have gotten a bit interesting.
 
Hey Fellippe, I worked for the authorized Ferrari dealer network on and off
from 1967 to 1992....one thing that I can tell you is that the few times
that I ever pissed some one off by being "holier(richer) than thou" was when
some one came into the show room with a chip on their shoulder......as in
"who would spend this much for a car"  or "my Porsche is better than any
Ferrari" or  " F cars need nothing but attention and special mechanics just
to keep them running."
 
I would always try first to help them to understand that some people loved
the cars and were willing to give up $14,000.00 to buy a new 275 GTB/4,  or
that certainly their Porsche was a better car (for them), but not for some
one who could understand a Ferrari, and what it represented to them as an
individual. And es, they may have been a little more difficult to maintain
and repair, but that was due in part to the rarity of the cars.
 
The last real run in I had though was in the 80's, 308 times ( which I still
enjoy driving) I had a local die hard Porsche guy who would come in to the
show room every Saturday look at the new 308's and then proceed to tell me,
and any one who cared to listen, all the things that were wrong with
Ferraris....one Saturday he went one step too far, and interrupted me with
his remarks a couple of times while I was trying to close a sale ( this
reminds me, there was atime when we had to actually sell the cars, god
forbid that should ever happen again, some sales men will be out on the
street faster than you can say Enzo) at any rate I asked him if he thought
that he could buy a Ferrari and he said whats the matter don't you think I
have the money and I told him no not at all, I don't think you have the
balls.
 
Today I know things are different, I detect a degree of arrogance from those
who do not know me if I happen to visit a show room where I am not known
(which is probably most), but I have learned tha in this world, arrogance is
generally displayed due to 
 
1) A real lack of knowledge
2) A lack of credentials,
3) A lack of a decent up bringing
4) A lack of common sense
5) Just plain stupidity.
 
So if you ever happen to be in a Ferrari show room and feel that you are
being treated rudely or in a condescending manner with no provocation or
baiting on your part, you can say Phil told me that you are an asshole.

Philip "Phil" Tegtmeier 
39 Churchill Drive 
Elverson Pa 19520 

610.525.8949 
And, go to: ... www.PhilvilleUSA.com

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