Ferrari Mailing List: Re: Ferrari Dealers

[philville dejazzd.com (philville]

Let's have an open discussion on how Ferrari dealers treat their customers.

It has come to my attention that of all the marques available, the toughest
one to get considerate treatment from the dealer has been Ferrari. After
seeing a thread on fchat about how an Enzo/F40 customer was treated, things
have gotten a bit interesting.
 
Hey Fellippe, I worked for the authorized Ferrari dealer network on and off 
from 1967 to 1992....one thing that I can tell you is that the few times that I 
ever pissed some one off by being "holier(richer) than thou" was when some one 
came into the show room with a chip on their shoulder......as in "who would 
spend this much for a car"  or "my Porsche is better than any Ferrari" or  " F 
cars need nothing but attention and special mechanics just to keep them 
running."
 
I would always try first to help them to understand that some people loved the 
cars and were willing to give up $14,000.00 to buy a new 275 GTB/4,  or that 
certainly their Porsche was a better car (for them), but not for some one who 
could understand a Ferrari, and what it represented to them as an individual. 
And es, they may have been a little more difficult to maintain and repair, but 
that was due in part to the rarity of the cars.
 
The last real run in I had though was in the 80's, 308 times ( which I still 
enjoy driving) I had a local die hard Porsche guy who would come in to the show 
room every Saturday look at the new 308's and then proceed to tell me, and any 
one who cared to listen, all the things that were wrong with Ferraris....one 
Saturday he went one step too far, and interrupted me with his remarks a couple 
of times while I was trying to close a sale ( this reminds me, there was atime 
when we had to actually sell the cars, god forbid that should ever happen 
again, some sales men will be out on the street faster than you can say Enzo) 
at any rate I asked him if he thought that he could buy a Ferrari and he said 
whats the matter don't you think I have the money and I told him no not at all, 
I don't think you have the balls.
 
Today I know things are different, I detect a degree of arrogance from those 
who do not know me if I happen to visit a show room where I am not known (which 
is probably most), but I have learned tha in this world, arrogance is generally 
displayed due to 
 
1) A real lack of knowledge
2) A lack of credentials,
3) A lack of a decent up bringing
4) A lack of common sense
5) Just plain stupidity.
 
So if you ever happen to be in a Ferrari show room and feel that you are being 
treated rudely or in a condescending manner with no provocation or baiting on 
your part, you can say Phil told me that you are an asshole.

Philip "Phil" Tegtmeier 
39 Churchill Drive 
Elverson Pa 19520 

610.525.8949 
And, go to: ... www.PhilvilleUSA.com