Ferrari Mailing List: Re: Mercedes Benz Durability for the Record

[LS (lashdeep]

I remember your shipment damage story...how was your dealer response?

A dealership sets the stage for any car experience.

I got lucky in that *the* best Cadillac dealership in the world is 30 mins 
away. Actually, make that the best dealership in the world PERIOD. They put any 
automotive shop experience I've ever had to shame...by a long shot.

The closest GM (Chevy/Acura) dealership is completely worthless however.

I've got friends that work for  local Honda, BMW, Audi, Porsche,Lambo, Maserati 
and Ferrari stores
.
Based on their stories and some of my brief experiences with them, they are 
trashy, unethical operations.

BTW-Despite sounding like an ad, I'm selling the one and only GM product I've 
ever owned and don't plan on buying another anytime soon. 


 


----- Original Message ----
From: Jim Conforti <lndshrk [at] xmission.com>
To: LS <lashdeep [at] yahoo.com>
Cc: ferrari list <ferrari [at] ferrarilist.com>
Sent: Tuesday, April 14, 2009 5:53:53 PM
Subject: Re: [Ferrari] Mercedes Benz Durability for the Record

At 09:56 AM 4/14/2009, LS wrote:

> For some reason, the public isn't getting this message though.
> 
> I just spoke with an enthusiastic E92 M3 owner last week. He also has an E39 
> M5 and openly admitted that it's had a lot of repairs (VANOS, front control 
> arms, assorted electrical glitches, clutch problems) all after only 85k 
> miles. He chalks up the design deficiencies as "maintenance".  He bought it 
> because of various E30 and E34 BMWs he's had. He asked me about my CTS-V and 
> without hesitation commented that he wouldn't buy American because of a bad 
> experience with a 1989 Pontiac Sunbird.

  Lash,

  I think that the message gets muddled because of the company.

  GM is a mess.

  I don't mean the bailouts and political stuff.

  I mean the customer service.

  My family was a strict GM family for years.

  So I've owned lots of "crap" - I also bought 3 recent Corvettes

  2 C5 Z06s  and 1 C6 Z06.

  The customer service I received from GM when I had problems
  w/ my C6 Z06 were enough for me to say "never again".

  If I wasn't "in the industry" and happened to have a friend who
  had connections high up in the Chevrolet division, I would have
  been stuck with a car that was damaged in shipment and now modified
  so as to be (IMNSHO) unsafe in a crash.

  In essence, GM said "f**k you - you'll take what we give you!"

  Sorry, not me boss.

  The call me Land SHARK for a reason.

  So is GM's production quality overall gone up?  yup.

  Has GM's customer service gone up along w/ prices/etc.  nope.

  GM continues to "sail the FAILBOAT".

  They deserve to be split up into individual divisions and those
  that can survive in TODAY's marketplace will - the rest - adios.

  Jim Conforti