Ferrari Mailing List: Re: Mercedes Benz Durability for the Record

[Jim Conforti (lndshrk]

At 09:56 AM 4/14/2009, LS wrote:

> For some reason, the public isn't getting this message though.
>
> I just spoke with an enthusiastic E92 M3 owner last week. He also 
> has an E39 M5 and openly admitted that it's had a lot of repairs 
> (VANOS, front control arms, assorted electrical glitches, clutch 
> problems) all after only 85k miles. He chalks up the design 
> deficiencies as "maintenance".  He bought it because of various E30 
> and E34 BMWs he's had. He asked me about my CTS-V and without 
> hesitation commented that he wouldn't buy American because of a bad 
> experience with a 1989 Pontiac Sunbird.

  Lash,

  I think that the message gets muddled because of the company.

  GM is a mess.

  I don't mean the bailouts and political stuff.

  I mean the customer service.

  My family was a strict GM family for years.

  So I've owned lots of "crap" - I also bought 3 recent Corvettes

  2 C5 Z06s  and 1 C6 Z06.

  The customer service I received from GM when I had problems
  w/ my C6 Z06 were enough for me to say "never again".

  If I wasn't "in the industry" and happened to have a friend who
  had connections high up in the Chevrolet division, I would have
  been stuck with a car that was damaged in shipment and now modified
  so as to be (IMNSHO) unsafe in a crash.

  In essence, GM said "f**k you - you'll take what we give you!"

  Sorry, not me boss.

  The call me Land SHARK for a reason.

  So is GM's production quality overall gone up?  yup.

  Has GM's customer service gone up along w/ prices/etc.  nope.

  GM continues to "sail the FAILBOAT".

  They deserve to be split up into individual divisions and those
  that can survive in TODAY's marketplace will - the rest - adios.

  Jim Conforti