Ferrari Mailing List: Re: Mercedes Benz Durability for the Record

[Jim Conforti (lndshrk]

At 08:41 PM 4/14/2009, LS wrote:

> I remember your shipment damage story...how was your dealer response?

  The dealership was fine - the problem is that this had to be fixed
  at the regional level or above.

  And the region based in Colorado - and everyone above them pretty
  much had a "f**k you - take what you're given" attitude.

  This went all the way to the top at GM - and I do mean THE TOP -
  before a friend got Ed Peper (the GM of Chevrolet) to look at the
  case - at which point he said "WTF?"

  If Chevrolet wasn't a part of GM - Mr. Peper would be the "top
  dog" at Chevy and have no one but a board and stockholders to
  answer to - and that would be a GOOD thing.

  Jim