Ferrari Mailing List: Re: Barstool Economics (was RE: Are Ferraris Losing Their Good Looks? )

[Rick Lindsay (rolindsay]

Steve wrote,

> I remember leaving and saying "If I had employees that treated their
> customers like that, my business would be failing."

If I had employees that treated their customers like that, I'd move them to the 
other end of the line (read: fire their lazy asses!)  No company is any better 
than their front line people!  Said another way, even the lowest level employee 
meeting the customer can destroy a company's reputation.

rick