Ferrari Mailing List: Re: Barstool Economics (was RE: Are Ferraris Losing TheirGood Looks? )

[LarryT (l02turner]

I wonder how or if the people in line would have an attitude change if they 
thought the people behind the counter would challenge their application with 
probing questions?

When I applied for full medical disability the procedure was pretty 
involved - an interview with a counselor, reviews of 2 doctors as well as a 
psychiatric review.  ALso, the people in each oganizations were told to 
watch the applicant at all stages of the process includng watching the 
applicants actions in the parking lot

At the time I was screaming in pain every 30-40 seconds unless I *really* 
forced my self to hold it in - and even then it was obvious I was in pain - 
plus I wasn't sleeping much and had taken on a "warmed over death" look - 
*very* attractive. ;-)

My application sailed through without any problems - but many others did 
have problems - at least that's what I've heard --

Sincerely,
Larry T  (74 911, 91 300D 2.5T)
www.youroil.net Oil Analysis Kits &
Porsche Posters/Weber parts
.
----- Original Message ----- 
From: "Rick Lindsay" <rolindsay [at] yahoo.com>
To: "Larry Turner" <l02turner [at] comcast.net>
Cc: "The FerrariList" <ferrari [at] ferrarilist.com>
Sent: Friday, November 14, 2008 10:18 AM
Subject: Re: [Ferrari] Barstool Economics (was RE: Are Ferraris Losing 
TheirGood Looks? )


> Steve wrote,
>
> > I remember leaving and saying "If I had employees that treated their
> > customers like that, my business would be failing."
>
> If I had employees that treated their customers like that, I'd move them 
> to the other end of the line (read: fire their lazy asses!)  No company is 
> any better than their front line people!  Said another way, even the 
> lowest level employee meeting the customer can destroy a company's 
> reputation.
>
> rick
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